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BMC Atrium Service Level Management 8.1: Basic (WBT)

The BMC Atrium Service Level Management 8.1 application provides a combined solution to bridge operations and services. This application is designed to ensure delivery of agreed-upon levels of service to the customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts, using the BMC Atrium SLM 8.1 application, which helps them to monitor the performance of a service, other configuration items, and infrastructure processes. Participants also learn how to generate and interpret reports using the Report Console to document critical metrics about Service Level Agreements (SLAs).

Major release:

Service Level Management 8.x

Good for:

Users

Course Delivery:

Self Paced | 5.00 Stunden

Course Modules

  • Working With Service Targets
    • Initiating a Service Target
    • Defining Goals and Costs
    • Defining Measurement Criteria
    • Creating Milestones and Actions
    • Managing Service Targets
    • Configuring Follow-the-Sun Feature
  • Using Dashboards
    • Introducing Dashboards
    • Describing the Compliance Tab
    • Describing the SLM Trends Tab
    • Describing the Service Targets Tab
    • Describing the Business Tab
    • Discussing the Customer Dashboard
    • Discussing the CI Compliance View Dashboard
  • Generating Reports
    • Working with Reports
    • Generating Predefined Reports
    • Defining Advanced Qualifications