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BMC Remedyforce: Fundamentals for Administrators – Part 2

This 3-day instructor-led workshop provides the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.

Major release:


Good for:


Course Delivery:

Instructor Led | 24 Stunden

Course Modules

  • Administration and Configuration
    • Application Settings
    • Manage Users
    • Profiles / Passwords / Roles / Licenses
    • Company Profile configuration
    • Configure Email
    • Suggested Owners / Queues
  • Advanced Admin
    • Workflow
    • Validation Rules
    • Field Sets
    • Manage Objects
    • Manage Workflows