icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487

BMC MyIT 3.x and BMC Remedy with Smart IT 1.x: Fundamentals for Administrators

BMC MyIT is a new self-service app that enables users to accomplish key service tasks from their own devices. It unifies hardware, software, and services from multiple catalogs into one that cuts support time and boosts customer satisfaction. While MyIT is for users, BMC Remedy with Smart IT is an intuitive, engaging interface that helps you deliver service from anywhere with the fully mobile experience and build engaged teams with embedded social and collaboration capabilities.

BMC MyIT and BMC Remedy with Smart IT provide a modern IT experience for delivering, managing, and consuming a service.

This course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC MyIT. In addition, this course covers the configuration and administration of BMC Remedy with Smart IT.

Included in this course is the examination for BMC Accredited Administrator: BMC MyIT 3.x and BMC Remedy with Smart IT 1.x.

Major release:

MyIT Digital Workplace, Smart IT 1.x, 3.x

Good for:

Administrators

Course Delivery:

Instructor Led | 40.00 Stunden

Course Modules

  • Module 2: MyIT Architecture
    • Describe the MyIT architecture
    • Describe the architecture for MyIT OnDemand
    • Describe the MyIT system requirements
    • Describe Load Balancing and High Availability
  • Module 3: MongoDB
    • Describe MongoDB
    • Describe a MongoDB Replica set
    • List the MyIT, Smart IT, and MongoDB installation process steps
    • List the MongoDB configuration steps
    • Describe how to restrict MongoDB access
    • Describe how to manage data in MongoDB
  • Module 4: Integrating Applications with MyIT
    • Understand integration of MyIT with BMC Service Request Management
    • Understand integration of MyIT with the following BMC applications:
      • BMC Remedy IT Service Management (ITSM)
      • MyIT Service Broker
      • BMC HR Case Management
      • BMC TrueSight Operations Management
      • BMC Virtual Chat
  • Module5: Configuring MyIT
    • Enable map licenses
    • Set up administrator authentication
    • Set default service request definitions for MyIT
    • Localize titles and messages
    • Configure multitenancy
    • Describe how to check the status of important services
    • Explain how to set up email notifications
  • Module 7: MyIT Administrative Tasks
    • Explain how to set up locations
    • Describe how to add assets and create actions
      • By importing CSV files
      • By importing assets from BMC Atrium CMDB
    • Describe how to add services and create actions
    • Describe how to set up sections in Catalog
  • Module 8: Other MyIT Administrative Tasks
    • Describe how to add services and create actions
    • Describe how to set up sections in Catalog
    • Describe how to use the MyIT Active User Report
    • Configure approvals for MyIT
    • Create how-to articles in MyIT
    • Explain how to import articles from BMC Knowledge Management
    • Set up the contacts, Help Desk, and Calendars
  • Module 14: BMC Remedy with Smart IT Overview
    • List the benefits and main features of BMC Remedy with Smart IT (Smart IT)
    • Explain the Smart IT architecture
    • List the supported applications and integrations
    • Identify the Smart IT interface and main functionality
  • Module 15: Using Smart IT
    • Describe Smart IT roles and permissions
    • Identify the functionality for managing tickets and assets as a Smart IT user
    • Perform the different actions for managing tickets, assets, and People records in Smart IT
    • Describe the Knowledge Center Support (KCS) framework and its features
    • Perform different KCS-related actions
  • Module 16: Administering Smart IT
    • Add custom fields to your views using Smart IT
    • Add dynamic menu fields to Smart IT views
    • Configure actions in Smart IT
    • Describe BMC Remedy Smart Reporting configuration in Smart IT
    • View active users in Smart IT
    • Describe and configure affected assets on incident tickets
    • Modify the notifications, automatic following, date and time display format, and application modules settings in Smart IT
    • Modify knowledge template styles
    • Rebrand Smart IT