icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:


Capacity Planning and Management

Balance IT resource supply and application demand

Capacity management is the practice of planning, managing, and optimizing IT infrastructure resource utilization so application performance is high and infrastructure cost is low. It’s a balancing act of cost vs. performance that requires insight into the current and future usage of compute, storage, and network resources.

What is dynamic capacity optimization?

Dynamic capacity optimization is the practice of using automation to make real-time adjustments to virtual and cloud resources as needed to accommodate changing workload needs. Your application performance remains high and you can optimize the use of virtual and cloud infrastructure services (IaaS).

Integrating established and new technologies in the data center – such as private and public cloud, containers, micro services, and even AWS Lambda – requires new and real-time methods of optimizing infrastructure utilization.

Buyer's guide

Provision the right level of resources

Make Optimizing Business Services Less Art, More Science with BMC TrueSight Capacity Management
Make Optimizing Business Services Less Art, More Science

Capacity management trends

Capacity management has evolved as IT technology and priorities have changed. The primary drivers for capacity management today are:

  • Reducing the cost of physical IT infrastructure resources – such as compute, memory, CPU, storage, and network bandwidth – by optimizing the use of it
  • Ensuring that there are enough infrastructure resources to meet internal and external customer expectations for application performance and response
  • Properly sizing public cloud infrastructure services (IaaS) – balancing operational cost and performance

Organizations are looking to capacity management to help them understand the best place to run applications – on premises or in the cloud – based on infrastructure resource availability, performance requirements, business policies, and cost.

Capacity management best practices

The practice of capacity management begins with simple, practical questions: exactly what capacity are you looking to manage, and to what end? The answers to these questions will help you create the blueprint for your capacity management efforts. The following three actions will provide the direction you need to get started.

  • Prioritize your goals – there are typically 3 goals for undertaking a capacity management practice: reducing costs, reducing risk, and gaining visibility into infrastructure utilization and expense.
  • Define your scope – identify the resources you want to start with and then the subsequent resources for future phases. Most organizations start with rightsizing their compute resources.
  • Align people, process, and tools – who will own the capacity management process, who will participate in the process and what tools will they leverage?

A blueprint for a successful start

How to Get Started with Capacity Management
How to Get Started with Capacity Management

How a leading pharmaceutical company put theory into practice

Optimized Capacity Management Drives Business and IT Success at Sanofi
Optimized Capacity Management Drives Business and IT Success at Sanofi

Driving business agility through capacity management

Agility has become a centerpiece for competitive differentiation. For organizations to be agile, they need to be able to plan for future infrastructure resources as well as optimize the use of the ones they currently own.

“The rising need for an agile infrastructure, including cloud solutions, requires a mix of new and traditional infrastructure management techniques.” – Gartner, "12 Key Tasks to Govern the IT Infrastructure Capacity and Performance Management Process," February 2016

Leader in cloud contact center software maintains 99.99% SLA with multi-cloud monitoring

Read the full story  ›
  • icon


    SLA compliance

  • icon image



  • icon


    performance alerts

Talk to a capacity planning and management expert