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BMC Helix ITSM - Smart IT & Digital Workplace: Essential Subscription – Administrators & Consultants

BMC Helix Smart IT provide a modern IT experience for delivering, managing, and consuming a service. BMC Smart IT is an intuitive, engaging interface that helps you deliver service from anywhere with the fully mobile experience and build engaged teams with embedded social and collaboration capabilities.

BMC Helix Digital Workplace is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. This course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace.

Using examples, demonstrations, scenarios and laboratory exercises the content of the online education subscription help you develop skills in BMC Helix Digital Workplace administration, and configuration and details the use of this solution to identify and remediate system vulnerabilities.

Major release:

BMC Helix ITSM, BMC Helix Digital Workplace 18.x

Good for:

Administrators, Consultant

Course Delivery:

All Delivery Method | 44 Stunden

Learner Objectives:

  • Get familiar with BMC Helix Smart IT
  • Understand administrative tasks for BMC Helix Smart IT
  • Learn about BMC Helix Smart IT overview, its architecture, benefits, features, and roles
  • Understand features and functionalities like multitenancy, map licenses, rebranding, troubleshooting and so on
  • Understand catalog profile, service level agreements, and add cost adjustments to services
  • Understand administrative tasks for BMC Helix Digital Workplace
  • Understand administrative tasks for BMC Helix Smart IT
  • Learn about the BMC Digital Workplace overview, benefits, and features
  • Understand how BMC Digital Workplace integrates with different BMC applications
  • Learn how to configure BMC Digital Workplace
  • Understand rebranding BMC Digital Workplace Universal Client using CSS and Tool for single tenant and multiple tenants
  • Explain generating Active User Report; using scripts and Rest API
  • Understand troubleshooting
  • Learn about data transfer between environments

Subscription Courses


  • ILT Course: BMC Remedy with Smart IT 18.x: Fundamentals Administering
  • ILT Course: BMC Digital Workplace 18.x: Fundamentals Administering


  • BMC Certified Associate: Digital Workplace 18.x Online Exam
  • BMC Certified Associate: Remedy with Smart IT 18.x Online Exam