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Remedy Asset Management 9.0: Overview (WBT)

In this online course, students are introduced to BMC Remedy IT Service Management (ITSM). Students will also learn about BMC Remedy Asset Management, its benefits and lifecycle. Additionally, students will learn to access, customize, and navigate the IT Home page.

Major release:

BMC Helix ITSM 9.x

Good for:

IT Managers, Project Managers

Course Delivery:

Web Based Training (WBT) | 0.50 Stunden

Course Modules

  • Introduction to Asset Management
    • BMC Remedy IT Service Management: Remedy ITSM Suite; Remedy ITSM Applications; other Remedy ITSM offerings
    • BMC Remedy Asset Management
    • ITIL® objectives for Asset Management
    • Benefits of BMC Remedy Asset Management
    • Asset lifecycle
    • Asset Management application roles
    • Service Asset lifecycle use case
  • Accessing the Application
    • Log in to BMC Remedy Action Request System (BMC Remedy AR System)
    • IT Home page
    • Applications list
    • Customizable IT Home page
    • Role-based consoles

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