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Gartner®: Meet the changing I&O needs of your business

Learn which capabilities matter most—and who can help you address them

In an unpredictable world, an agile and innovative I&O organization can help your business stay at the leading edge. In these reports, Gartner identifies the most important IT service management capabilities today, evaluates 11 ITSM vendors, and provides strategic guidance to position your company for success moving forward. Download the complete 4-report bundle to:

  • Learn who are recognized in the Leaders Quadrant of the “Magic Quadrant™ for IT Service Management Tools” ITSM in 2021
  • Find the vendor who best fits your ITSM maturity level and roadmap in “Critical Capabilities for IT Service Management Tools”
  • Evaluate the maturity of existing and emerging technologies in “Hype Cycle™ for ITSM, 2022”
  • It’s dentify the right choice for your requirements and budget in “A Buyer’s Guide to ITSM Platforms”

Gartner, Hype Cycle for ITSM, 2022, By Siddharth Shetty, Published 13 July 2022.

Gartner, Magic Quadrant for IT Service Management Tools, By Rich Doheny, Keith Andes, Chris Matchett, Published 30 August 2021.

Gartner, Critical Capabilities for IT Service Management Tools, By Rich Doheny, Keith Andes, Chris Matchett, Published 31 August 2021.

Gartner, A Buyer’s Guide to ITSM Platforms, By Chris Matchett and Rich Doheny, Published 4 August 2022.

Gartner, Magic Quadrant, and Hype Cycle are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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