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Half-Day Technical Expert Session


The Half-Day Technical Expert Session is a structured, interactive knowledge transfer engagement focused on topics related to product functionality, usability, performance, and risk mitigation.

What you get:

This Consulting Service is intended for business owners, operations owners, and systems administrators.

BMC will perform the following:

  • Conduct a half-day knowledge transfer session with Customer for up to one BMC product, limited to the agreed upon agenda
  • Review key findings, prioritized recommendations, and benefits with Customer

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Preparatory call between Customer and BMC team to establish agenda topics for one BMC product family

Additional information:

  • Estimated Duration: 0.5 day
  • In-scope Products: BMC Helix Business Workflows, BMC Helix Capacity Optimization, BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Knowledge Management by ComAround, BMC Helix Monitor, BMC Helix Optimize, BMC Helix Platform
  • Service Type: Technical Assistance
  • Availability: Active
  • Success Service Code: TECH_SESS_001
  • Date Last Updated: 05/02/2022

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