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BMC

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

Modernize your monitoring and event management

  • Single pane of glass visibility across on-prem, multi-cloud and container environments
  • SaaS deployment in your choice of cloud to deliver reduced infrastructure costs and fast time to value
  • Containerized microservices architecture for elastic scalability and enterprise-grade high- availability and performance
  • High-performance ITOM data lake for large scale operational data analytics supported by a Cassandra and Elasticsearch backend
  • Combined ITSM and ITOM use cases to automate incident creation, efficiently route tickets, and speed MTTR

Predict and proactively address issues for increased performance

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Manage performance across complex environments

Centralize huge volumes of operational data in a single solution for analysis and action

Monitoring
  • Monitor health and performance across on-premises and multi-cloud environments, containers, and microservices technologies
  • Ingest data and events via open REST APIs and leverage out-of-the-box integrations to key technologies in your environment
  • Cassandra and Elasticsearch backend provides a high performance ITOM data lake for large scale operational data analytics

Intelligently manage and prioritize events to reduce MTTR

Event Management
  • Detect, analyze, and act on all events across your environment from a single console
  • Tagging of events and metrics provides deep visibility into the status of infrastructure groups
  • Events can be clustered and analyzed by tagging groups to provide a heat map of priority events
  • Guided creation of policies for events, infrastructure, and alarms from a central console enables a one-to-many policy deployment model

Analyze and automate to resolve issues before service impact

Event Resolution
  • Customizable dashboards enable efficient operations admin experience to streamline event resolution actions
  • Graphical visualization of all events and metrics and drill down capability speeds root cause identification
  • Proactive service resolution links ITOM events with ITSM ticketing processes to automate ticket creation and routing to speed MTTR

Getting started with BMC Helix Monitor is easy