HR Service Delivery

BMC Helix Business Workflows empowers HR leaders to manage, automate, and scale service delivery to drive peak efficiency.

Create a transformative employee experience

Powerful, scalable, flexible platform: A single platform to create, manage, and audit HR workflows, processes, and tasks
Intelligent knowledge management: AI-powered BMC Helix Knowledge Management services provide accurate, fast responses with real-time language translation
Workflow creation: Build workflows to streamline processes and automate tasks without the need to write code or or go to IT
Intelligent automation: Turn common HR requests and transactions into repeatable processes and automatically apply templates and categorize cases to eliminate manual work
BMC Helix Virtual Agent: Specialized for HR, our chatbot recognizes natural-language HR requests for an immersive user experience
Easy case creation: Formless case creation makes it easy to create cases using natural language

BMC Helix Business Workflows
BMC Helix Virtual Agent for HR

Transform HR service delivery with intelligent service management

Streamline HR processes and standards with built-in best practices and content

BMC Helix Business Workflows provides rich HR content with ready-to-use HR cases, tasks, emails, documents, and notifications, including all these and more:

New Hire Onboarding
Compliance and Ethics: Misconduct
Maternity Leave Request
Employee Exit Process
Spot Bonus Request
Gym Reimbursement
Visa Letter Request

White paper:

Integrations Made Easy: How to Connect Third-Party Applications to BMC Helix Business Workflows

BMC Helix Business Workflows provides ready-to-use reports out-of-the-box as well as easily designed custom reports

Case reports: Case managers can monitor case performance, agent workload, service target status, and more
Knowledge reports: Agents can view details about a knowledge article including author, status, support group, and assignee
Service Level Management reports: Agents can monitor progress by case

White paper:

Why the HR Service Center is Critical to Digital Business Transformation

Analyst report:

Ovum Market Radar: Employee Support Tools

Intuitive and intelligent, consumer-like experiences help organizations step into the future of work

Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
Drag-and-drop homepage design: Support friendly user experiences with a highly configurable, modular design
Workflow automation: Decrease level-one ticket costs by deflecting routine help desk calls

White paper: