HR Service Delivery

HR requires a foundation that will intelligently grow, scale, and adapt to the evolving needs of the workplace. BMC Helix provides the core features for modern HR service management and intelligent ways of delivering innovative services while delivering exceptional employee experiences.

• Integrated HR case management
• Robust knowledge base
• Personalized search
• Intelligent service capabilities
• HR document management
• Document templates and solution integrations
• Unified service catalog
• Transition management
• Workflows
• Satisfaction surveys
• Service level agreement (SLA) configurations

BMC Helix provides a variety of dashboards, insights, and unified reports with a consolidated view of complex data.

• Case: Case managers can monitor case performance, agent workload, service target status, and more
• Knowledge: View information about knowledge articles such as author, status, support group, assignee
• Virtual agent: Comprehensive view for all virtual agents/chatbots, from user engagement, data, and feedback to performance details, conversation trends, and more
• SLA/CSAT: Measure customer satisfaction, the health of service delivery, and performance at the group or agent level

BMC Helix Business Workflows provides rich HR content with ready-to-use HR cases, tasks, emails, documents, and notifications, including all these and more:

• New hire onboarding
• Return to office
• Compliance and ethics: misconduct
• Maternity leave requests
• Employee exit process
• Spot bonus requests
• Gym reimbursements
• Visa letter requests