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By combining ITSM and ITOM powered by AI and machine learning, BMC is empowering businesses to proactively and predictively discover, monitor, service, remediate, optimize, and deliver omni-channel experiences for IT and lines-of-business.

Discover and Monitor

  • Gain visibility into hardware, software, and service dependencies across multi-cloud environments
  • Start mapping from any piece of information—software, hardware, or services
  • Dynamically learn behavior, correlate, analyze, and prioritize event data
  • Identify data anomalies and predictively alert to remediate issues before service impact
Map infrastructure components to business services

Map infrastructure components to business services

Security Poster Dashboard

Automate remediation


  • Prove regulatory compliance and identify insecure public cloud IaaS/PaaS and container configurations
  • Ensure cloud usage remains within operational standards and best practices
  • Fix resources with automated actions – no coding required – while documenting and orchestrating the process in ITSM (Change and Incident Management)

Service and Experience

  • Improve the accuracy and speed of service ticket resolution for IT and lines of business through cognitive capabilities embedded across the service management portfolio
  • Integrate with tools like Jira to support a DevOps culture
  • Employ virtual agents and chatbots to create a self-service experience that employees want to consume
  • Leverage AI to embed predictive intelligence into applications during development
Drag-and-drop report creation with stunning visualizations

Create reports with stunning visualizations

View cloud resource usage and costs

View cloud resource usage and costs


  • Simulate migrations by selecting cloud resources and comparing costs to predict and manage cloud budgets
  • Gain visibility into current and forecasted spend to optimize mainframe and enterprise infrastructure, software, and services costs
  • Manage on-premises and cloud capacity to make the most of current and future resources

Get started with service-led operations