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Software Maintenance Cancellation Request

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Submit the Request for Software Maintenance Cancellation

BMC's Standard Cancellation Policy:

A customer may acquire BMC’s support services ("support") on an order. Once support is acquired for a product, the customer is automatically enrolled in support on an annual basis for all licensed capacity of that product—unless either party terminates support on all licensed capacity of a product, with at least 30 days’ written notice prior to the next support anniversary date.

The annual fee for support is based on BMC's then-current support price list. BMC may change its support terms, to be effective upon the customer’s support anniversary date. BMC reserves the right to discontinue support for a product in cases where BMC is generally discontinuing such services to all licensees of that product. If the customer first terminates support and then re-enrols in support, BMC may charge the customer a reinstatement fee.

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