Explore how BMC Helix ITSM empowers your team with integrated, AI-driven service management, enhanced by agentic AI. Discover use cases for improved efficiency, reduced risk, and smarter, faster IT service delivery

• Cognitive Change Risk Assessment: Leverage AI-driven insights and historical risk data
• Major Incident Management: Break down silos and accelerate incident resolution
• Manage Change Process: Efficiently manage changes to reduce risk and minimize impact
• Proactive Problem Management: Analyze incident history and identify patterns of reoccurring issues