Gartner® Critical Capabilities for Service Orchestration and Automation Platforms

Gartner^® Critical Capabilities for Service Orchestration and Automation Platforms

Read the companion analysis to the Gartner Magic Quadrant^™ for SOAPs.

This in-depth report dives into how platforms perform against key Use Cases—helping you align features with your business priorities.

Gain deeper insights into SOAP vendor product offerings
Assessment of vendor features and how it aligns and supports the most critical capabilities for specific Use Cases
Practical insights to guide selection

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Gartner, Critical Capabilities for Service Orchestration and Automation Platforms, Chris Saunderson, Cameron Haight, Daniel Betts, Hassan Ennaciri, etl. 26 Aug 2025.

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