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Training FAQs

Registration and Cancellation for a Class

Locations and Transportation

BMC Partners

Discounts on Education

Learning Pass Credits (Training Units)

  • What is the Learning Pass Credit (LPC)/Training Unit (TU) Program and what are its benefits?

    The Learning Pass Credit/Training Unit Program is an easy and convenient way for a company to purchase discounted training for its employees and minimize administrative paperwork. The program is simple; to receive a discount, a required minimum purchase of credits must be completed upfront. The more Learning Pass Credits/Training Units you purchase, the greater discount you receive. LPCs/TUs are then used to redeem available training.

Sales Tax Information (US and Canada)

  • Can you provide me with Sales Tax information (US and Canada)?

    Where applicable BMC collects sales tax in the US and in Canada. Learning Pass Credits (LPCs)/Training Units (TUs) are taxed when used in the US and when purchased in Canada. In the US your LPCs/TUs will be taxed when redeemed in accordance with the tax regulations, if any, required at the user's delivery location. A secondary invoice will be sent for the tax amount associated with the purchase.

Sales Tax Information (EMEA and Asia Pacific)

Private Training vs Public Training

Virtual Instructor-led Training (VILT)

  • What are the benefits of virtual instructor-led training (VILT)?

    With instructor-led classes held online in our virtual classroom, you have the benefits of online instruction without the requirements and expense of travel. You can attend from anywhere - your home or office.

    * NOTE: The course will be facilitated using WebEx. For more information about WebEx, visit the WebEx site.

  • How do users access or join a virtual instructor-led (VILT) class?

    Log in to BMC Academy, click Learning, click My Learning. The user transcript displays. Locate the title of the class and on the right side of the page under Options, click the Launch link. Note that these classes run via WebEx with VOIP (Voice Over IP). A computer headset (or speakers and a microphone) are required to attend the class. There is no dial-in phone number.

  • Will training materials be provided with the virtual instructor-led training (VILT) classes?

    Yes. Course materials are provided via e-book. An email with instructions to access e-books is sent out on the Friday before class starts. If you enroll after Thursday of the week before class, your eBook will be processed manually before the start of class. If you have not received your eBook notification, please check your spam folder or inform your instructor when you enter the class. Private class e-books may be distributed on the first day of class. e-books are included in the price of the course. Requests for paper books must be submitted two weeks in advance of the class start date and there will be a fee for paper books.

Assisted Self-Paced (ASP) Training

Accreditation and Certification

Web-based Training (WBT) Specifications