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Transformation and modernization require you to run your agency as you reinvent it. BMC helps agencies optimize core IT and enable innovation with AI-powered software solutions for service management, operations, automation, and security.

How we can help

Ensure service and support with vendor-agnostic integrations and multi-platform diversity.

Cloud Solutions Security, Compliance, and Remediation Application Workflow Orchestration and Automation Modern Service Management

Cloud Solutions and Data Center Optimization

Plan, predict, and optimize on-premises and cloud resource demands.

  • FedRAMP-authorized service management: Accelerate your move to the cloud and leverage existing investment in on-prem Remedy ITSM as you migrate, capitalizing on your data, human capital, processes and procedures.
  • Multi-cloud management: Map your agency’s move to the cloud, analyze expected cloud costs, monitor, optimize and manage agency cloud operations, and optimize on-premises data center environments.
  • Discovery and application management: Discover, maintain, and verify the versions of all configuration items (CIs) in your CMDB with automated configuration management capabilities over servers, networks, and clients.
  • BMC Software is an AWS Public Sector Partner: We offer a comprehensive set of solutions for the management of dynamic, cloud-based applications and the monitoring and provisioning of AWS infrastructure.

Security, Compliance, and Remediation

Find and fix security risks and compliance gaps.

  • Vulnerability management: Automate the collection, analysis, and remediation of security vulnerabilities, including the findings from your ACAS and Nessus scans.
  • Security compliance: Manage compliance with regulatory and other necessary compliance standards including an automated transaction archive and audit capability to eliminate manual processes.
  • Smart patching: Deploy incremental software updates for application, firmware, and operating systems to address functional gaps, fix bugs, and close security risks while avoiding or minimizing interruption of services.

Application Workflow Orchestration and Automation

Automate and orchestrate complex application workflows from factory to foxhole.

  • File transfer: Automate and orchestrate complex application and data workflows, ensuring visibility and reliability, and improving SLAs.
  • DevOps automation: Bridge the gap between Dev and Ops by enabling collaboration and get applications to production faster. With a Jobs-as-Code approach, accelerate application build, test, and validation.
  • Cloud enablement: Integrate cloud applications with enterprise workflows across cloud providers, on-prem, and hybrid environments.

Modern Service Management

Deliver predictive, engaging, FedRAMP-certified SaaS service management across hybrid environments.

  • Smart and insightful service management: Cognitive technologies such as AI and machine learning improve service agent productivity, simplify the user experience, automate repeatable processes, and cut service delivery costs.
  • Omni-channel engagement: Offer users intuitive, conversational experiences (web, chat, SMS) to find information, request services, and solve problems from anywhere, on any device.
  • IT process automation: Create workflows across applications, platforms, and tools to orchestrate critical activities, such as event remediation, compliance, security, and service desk automation across the organization.

BMC is an AWS Partner Network (APN) Advanced Technology Partner in good standing. We hold AWS Competencies in DevOps and Migration and we participate in the AWS Public Sector Partner (Government) Program.

Additionally, DISA granted Provisional Authorization for IL-4 for the BMC Helix ITSM solution in the Amazon Web Services (AWS) Gov Cloud, verifying the platform is in compliance with the Federal Risk and Authorization Management Program (FedRAMP) and meets stringent US DoD security requirements for Controlled Unclassified Information (CUI).

For more information, please reach out to your account manager or send a message to federal@bmc.com.

AWS Partner Network

BMC solutions power real results BMC solutions power real results


Defense agency reduction in projected cloud spend

Save Time

Days to Minutes

Defense agency time savings to deploy security patches

Cost Optimiztion


Civilian agency cost savings in SLA penalties

Saving Time Cost


Three-year civilian agency cost savings in reduced overtime

Connect with an expert on IT solutions for the public sector