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Service desks and customer support organizations using BMC Remedy can integrate with BeyondTrust to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the BeyondTrust Remote Support integration with BMC Remedy
The BMC Remedy integration with BeyondTrust Remote Support provides the following functionality:
- A BeyondTrust support session can be initiated from the context of a BMC Remedy ticket.
- A BeyondTrust Jump session can be initiated to a computer system Configuration Item associated with a ticket.
- At the end of a session, the incident can be updated with the session information
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