Access to an Applications Managed Service Specialist

What you get:

BMC Helix will perform the following:

In addition to your Comprehensive Success Plan, the AMS team will provide one additional delivery specialist for a period of one month, under Customer’s direction, to perform activities like:

• Assist with bulk data migrations
• Build third party integrations
• Configure requestable services
• Configure repeatable services
• Configure dashboards or reports

Pre-requisites:

• Customer must be a subscriber to the BMC Applications Managed Service (AMS) - Foundation Subscription

Additional information:

• Estimated Duration: 1 month
• In-scope Products: BMC Helix IT Service Management (ITSM), BMC Helix Business Workflows, BMC Helix Digital Workplace, Helix Digital Workplace Advanced (DWPA), BMC Helix Discovery, BMC Helix Operations Management, Entuity Network Monitoring for BMC Helix Operations Management, BMC Helix Continuous Optimization, Control-M SaaS, Control-M for Mainframe, BMC AMI DevX Code Pipeline
• Service Type: Technical Assistance & Operations
• Availability: Inactive
• Success Service Code: APPM_DELI_001
• Date Last Updated: 09/05/2023

Related Resources:

Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• BMC Applications Managed Services Foundation
• Applications Managed Service Additional Service and Coverage Options
• Day 2 Operations