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This Service assists, enables, and configures BMC Helix Operations Management in a Customer’s environment. Installation of patrol agents, deployment packages, configuration of Role Based Access Control, and configuration of event and monitoring policies are also included.
What you get:
BMC Helix will perform the following:
- Identify requirements:
- Patrol Agent account requirements
- User, Group, Role and Authentication requirements (Role Based Access Control (RBAC))
- Operating System(s) requirements(O/Ss) that are to be monitored
- Additional monitoring requirements using up to two monitoring solutions
- O/S Threshold requirements
- Assist configuring Role Based Access Control (RBAC; users, groups, roles, and authorization profiles)
- Create the following:
- Custom roles
- Local groups
- Local users (Only applicable when BMC Helix is not integrated with an identity management provider)
- Authorization profile
- Create the following:
- Assist with configuring up to five Deployment Packages* and installing up to 10 Patrol Agents
- Assist with resolving issues that may appear during the install process
- Assist Customer with configuring a deployment package for up to two monitoring solutions, as identified requirements specified during the Workshop and deploy from BMC Helix Operations Management console
- Assist with configuring the following:
- Up to five BMC Helix Monitoring policies (O/S related)
- Up to five BMC Helix Alarm policies (O/S related)
- Up to two monitoring policies for the monitoring solutions
- Up to seven best practices example of the following event policies:
- Basic enrichment
- Advanced enrichment
- Blackout
- Suppression
- Correlation
- Notification
- Multivariate policy (OS related)
- Demo dashboard capabilities using out of the box dashboards
Schedule dashboard report to be sent to selected Customer users
Assist with post go-live support, up to 3 days - Provide guidance on recommended additional services
- Perform knowledge transfer
- Provide a summarization document to Customer
- Workshop to demonstrate features and gather Customer requirements
- Demonstrate
- Portal Landing Page
- Operations Management
- Monitoring
- Configuration
- Administration
- Demonstrate
BMC Helix will provide this service with one of the approaches below:
| Delivery Options | Success Credits Required |
|---|---|
| Standard Delivery* | 26
|
| Country-Specific Staffing* | 46
|
Pre-requisites:
- Access BMC Helix REST API’s (Postman/Insomnia/Curl) for API based activities, either driven by Customer or BMC Helix externally
- Customer to provide access to subject matter expert for selected applications/technologies to be monitored
- Customer is aware local users cannot be created if BMC Helix is integrated with an identity management provider
Additional Resources:
- In-scope Product: BMC Helix Operations Management
- Service Type: Deployment
- Availability: Active
- Success Service Code:
- BHOM_STRT_001_OFFSHORE
- BHOM_STRT_001_ONSHORE
Date Last Updated: 8/29/2025
Additional BMC Services:
- BMC Helix Event Management Service – Coming soon
- BMC Helix Quick Configure: Cloud Monitoring
- BMC Helix Quick Configure: Network Monitoring
- BMC Helix Quick Configure: Storage and Hardware Monitoring
- BMC Helix Operations Management Monitoring Ingestion Service
- BMC Helix Quick Configure: Additional Monitoring
- BMC Helix Quick Configure: Automated Incidents
- BMC Helix Modeling Service using Blueprints
- BMC Helix Operations Management Log Analytics
- BMC Helix Event Noise Reduction Service
Deliverables:
Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Summarization Document
- Provide summary of activities carried out as part of this Service
Completion Criteria: BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the Customer Project Manager.
Definitions:
Deployment Package is a self-contained bundle that allows you to easily install or update monitoring solutions on your host computers.
Summarization Document - summary of activities carried out as part of this service
- Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes will be mutually agreed to by BMC and the Customer.
- Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.