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BMC Helix Digital Workplace 22.x: Fundamentals Configuring Service Catalog and Workflows - Part 2

BMC Helix Digital Workplace is a solution that helps make it easier and faster for employees to find the information they need so that they can focus on more strategic work. Its intelligent, omni-channel, multi-lingual conversational experience results in an effective consumption of self-service when it is most needed. Access the Catalog console to configure the service catalog for designing the services and workflows, building reusable questionnaires, managing BMC Helix Digital Workplace user roles, creating promotional banners, configuring connectors, and defining entitlements. This course combines classroom instruction with laboratory exercises to guide students through the concepts of the Catalog console of BMC Helix Digital Workplace. Students will develop skills in catalog configurations.

Major release:

BMC Helix Digital Workplace 22.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 24 Stunden

Course Modules

  • Module 5: Exploring Service Options
    • Setting SLA, Cost, and Quantity for Service Versions
    • Reopening Requests
    • Making a Service Unrequestable and Unpublishing
    • Enabling the Quick Request Option
    • Integrating with CMDB
    • Understanding Revision History