BMC Helix Operations Management with AIOps

Automated root cause analysis and remediation recommendations.

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Overview

Achieve greater operational efficiency and rapid incident response with AI-driven situational analysis, root cause isolation, and recommendations for remediation.

75%

faster mean time to resolution MTTR

Up to 30%

reduction in manual efforts

95%

self-diagnosis of issues

Rapid incident identification

Improve mean time to resolution (MTTR) with real-time event and incident correlation and root cause isolation.

Enable operators to identify root causes faster, even with limited technology knowledge, from a situational view of events enhanced with topology and change information.
Gain insights into the service impact with service health scores, incidents, and events impacting the service.
Get a view of the causal chain of events across time and impacted topology layers with the situation explainer.

Actionable recommendations for remediation

Boost productivity of IT operators with GenAI-driven summaries of situations and prescriptive recommendations.

View AI-generated recommended automations based on past situations.
Run recommendation automations manually or set up to be automated for self-remediation.
Leverage an AI agent to answer common troubleshooting questions.

AI-powered noise reduction

Optimize event management to reduce incident noise and costs while ensuring service availability and performance.

Speed up response time by automatically grouping redundant alerts into actionable situations.
Identify the specific root cause event with AI that applies noise reduction to all events impacting the CI.

How we support customers

Learn how BMC Helix supports you at every turn.

Onboarding Migrations Partners Support Community

Onboarding

We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.

How we support customers

Learn how BMC Helix supports you at every turn.

Customer Success

What our customers are saying

We currently use BMC Helix Discovery and BMC Helix Operations Management with AIOps. These tools are essential for automating workflows, monitoring system performance in real time, and mainting a stable IT environment.

Avi Husyt

Head of Infrastructure and Cloud at Maccabi

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Analyst Report

What experts have to say about BMC Helix Operations Management with AIOps

BMC Helix receives highest score possible in criterion of Agentic AI, advisor, and assistant

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Dive deeper

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BMC Helix Operations Management with AIOps