BMC Solutions

Agentic AI: Transform Enterprise IT Work

Revolutionize IT service and operations management with generative AI agents.

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Overview

Deploy intelligent agents powered by generative AI to support teams, boost productivity and results, enhance self-service, and provide better answers.

Empower service and operations teams with Agentic AI bots

Enable your experts to engage with a set of BMC HelixGPT-driven agents that work alongside them to automate tasks, uncover insights, and maximize service levels.

ASSIST AND AUTOMATE

Assist knowledge workers with proactive situational analysis and best action recommendations, boosting productivity and outcomes.
CURATE AND ENHANCE

Proactively curate the knowledge base, resolving duplication, keeping content current, and helping knowledge authors to create better content.
AUTOMATE AND ENABLE

Surface key insights from data, and enable every knowledge worker to be a data analyst using conversational prompts.

Deliver a roster of AI agents to your company, today

Provide Agents that extend and amplify your workforce without the cost or delay of typical AI training.

Empower employees and deflect tickets

By delivering instant answers and better communicating available services using Employee Navigator and Service Catalog Curator.
Accelerate incident resolution

By analyzing context, pinpointing root causes, and instantly assembling the right response teams with Log Analyzer, Situation Analyzer, and Ops Swarmer.
Improve IT resilience and reduce risk

By identifying vulnerabilities, recommending remediations, simplifying root cause analysis, and reducing change-related incidents with Vulnerability Resolver, Best Action Recommender, and Change Risk Advisor.
Drive smarter decisions across IT

By summarizing complex data, providing contextual insights, and guiding agents with AI-powered recommendations using Service Collaborator and Insight Finder.

Balance Speed and Risk in DevOps

De-risk DevOps by catching unforeseen risks in real time with BMC Helix Change Risk Advisor.

IDENTIFY RISKY CHANGES

Reduce change failures in complex systems with AI-driven change risk scoring.
ENSURE CHANGE GOVERNANCE

Ensure central governance teams get visibility of all changes with every release.
BOOST INNOVATION

Increase your rate of change without downtime risks with best action recommendations.

AI Agents in BMC Helix

Employee Navigator Service Catalog Curator Service Collaborator Ops Swarmer Insight Finder Change Risk Advisor Situation Analyzer Log Analyzer Best Action Recommender Vulnerability Resolver

Employee Navigator

Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.

AI Agents in BMC Helix

Use Cases for BMC HelixGPT

Get more value from knowledge

BMC Helix Knowledge Curator uses generative AI to improve the quality, completeness, and relevance of organizational knowledge by unifying resources, updating obsolete content, and providing proactive recommendations to knowledge authors.

Enable anyone to harness data

BMC Helix Insight Finder simplifies data analysis through natural language commands, automating outlier detection, proactively analyzing data, and enriching reports. This reduces dependence on specialized data analytics teams.

Provide smart, conversational user support

Scale your support organization using generative AI, providing supported users with an intelligent and delightful user experience. BMC HelixGPT Employee Navigator gets users the concise, contextual answers they need.