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BMC Helix ITSM 20.x: Fundamentals Administering - Part 1 (WBT)

BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future.

This online course provides BMC Helix ITSM application administrators with an introduction to ITSM application administration and introduces the architecture and common configuration elements of the BMC Helix ITSM applications, including Problem Management, Incident Management, Change Management, Asset Management, and Service Level Management. The course provides BMC ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Helix ITSM applications.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Web Based Training (WBT) | 6 Stunden

Course Modules

  • BMC Helix ITSM Overview
    • BMC Remedy ITSM application purpose
    • BMC Remedy ITSM architecture
    • Foundation data
    • Access Control and Permissions
  • Data Management
    • Data Management overview
    • Data Management Job Console
    • Onboarding Wizard utility
    • Data Wizard utility
    • Data Privacy and Handling data
  • Defining People
    • Permission groups and functional roles
    • People configuration
    • Other People Management activities
  • Catalog Setup
    • Product catalog setup
    • Operational catalog setup
    • Generic catalog setup
  • BMC Service Level Management
    • Overview of BMC Service Level Management
    • BMC SLM Integration with BMC Remedy ITSM
    • Service Targets for BMC Incident Management and Change Management
  • Archiving
    • Archiving concepts
    • Managing archiving policies