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BMC Helix ITSM 20.x: Fundamentals Administering - Part 2

BMC Helix ITSM is a powerful, industry-leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology - in real-time and into the future.

This course provides the application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Helix ITSM applications. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Helix ITSM applications to support the corresponding business processes. Note: This course does NOT include instruction on configuring or using Smart IT. IMPORTANT: Included in this course is the following examination: BMC Certified Associate: Helix ITSM 20.x Online Exam. Taking the exam and pursuing certification is optional, however, all students enrolled for this course are automatically enrolled for the exam. You will have one attempt to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Certified Associate: Helix ITSM 20.x for Administrators.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 40 Stunden

Course Modules

  • Foundation Data
    • Companies, Organizations, and Locations
    • Support Groups and People
    • Categorizations
    • Assignments
    • Access Control
  • Data Management
    • Data Management Concepts
    • Data Management Job Console
    • Onboarding Wizard
    • Data Wizard
    • People Management Console
  • Notifications
    • Notification Engine Overview
    • Configuring Notifications
    • Configuring Smart IT Notifications
  • Shared Services
    • Configuring Application Templates
    • Configuring Priority
    • Overview of Task Management System
    • Working with Task Templates
    • Configuring Task Phase Management
    • Configuring Email Rule Engine