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BMC Helix ITSM 22.x: Fundamentals Administering - Part 1 (WBT)
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT Service Desk, Asset Management, and Change Management operations.
This online course provides ITSM administrators with the concepts and skills needed to incorporate best practices when administering BMC Helix ITSM applications.
Major release:
BMC Helix ITSM 22.x
Good for:
Administrators
Course Delivery:
Web Based Training (WBT) | 4 Stunden
Course Modules
Module 1: BMC Helix ITSM Overview
Module 2: Data Management Overview
Module 3: Defining Companies, Organizations, and Locations
Module 4: Defining Support Groups
Module 5: Defining People
Module 6: Configuring Catalogs
Module 7: Introduction to Approvals
Module 8: Managing Tasks
Module 9: Introduction to Archiving
Course Modules
Module 1: BMC Helix ITSM Overview
Module 2: Data Management Overview
Module 3: Defining Companies, Organizations, and Locations
Module 4: Defining Support Groups
Module 5: Defining People
Module 6: Configuring Catalogs
Module 7: Introduction to Approvals
Module 8: Managing Tasks
Module 9: Introduction to Archiving