BMC Helix ITSM - Asset Management 20.x: Fundamentals Using (WBT)
The BMC Helix ITSM - Asset Management 20.x: Fundamentals Using (WBT) course introduces you to Asset Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Configuration Administrator, Contract Manager, Software Asset Manager, Approver, and Purchasing Agent.
NOTE: The content of this course is focused on using Asset Management with mid-tier consoles. To learn how use Asset Management using the Smart IT console, BMC recommends that you take the BMC Helix ITSM – Smart IT 19.x: Fundamentals Using (WBT) course.
Major release:
BMC Helix ITSM 20.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 7 Stunden
Course Modules
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BMC Asset Management - Concepts
- Discover the Asset Console and describe its features in Mid Tier and Smart IT Consoles
- Explain various processes involved in Asset lifecycle
- Describe and create CIs
- Identify the different functionalities of Asset Management and Smart IT Consoles
- List the Asset Management personas in Smart IT
- Describe Smart IT asset types and sub types
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BMC Asset Management: For Configuration Administrators
- Define the roles and responsibilities of configuration administrator
- Explain the different permissions of configuration administrator
- Describe the Configuration Management process
- Classify various Asset Management procedures
- Discover the Asset Console
- Identify the features of the Asset Console
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BMC Asset Management: For Purchasing Agents
- Describe the purchasing lifecycle
- Discover how to place an order
- Explain the search for a purchase requisition
- Discuss how to create a new purchase requisition
- Explain the submit purchase requisition for pricing and approval
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BMC Asset Management: For Software Asset Managers
- Describe the roles and responsibilities of Software Asset Managers
- Explain the software license management lifecycle
- Explore the SAM Console
- Identify license types
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BMC Asset Management: For Approvers
- Identify the roles and responsibilities of Approvers
- Explain the role of Approvers in the process flow for Configuration Management
- Discover how to access Approval Central
- Discuss various functional areas of Approval Central
- Describe how to approve and reject purchase requisitions using Approval Central
- Perform email-based approvals
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BMC Asset Management: For Contract Managers
- Identify roles, responsibilities, and permissions of Contract Managers
- Define contract types
- Describe contract lifecycle
- Discover Contract Console