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BMC Helix ITSM - Asset Management 20.x: Fundamentals Using (WBT)

The BMC Helix ITSM - Asset Management 20.x: Fundamentals Using (WBT) course introduces you to Asset Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Configuration Administrator, Contract Manager, Software Asset Manager, Approver, and Purchasing Agent.

NOTE: The content of this course is focused on using Asset Management with mid-tier consoles. To learn how use Asset Management using the Smart IT console, BMC recommends that you take the BMC Helix ITSM – Smart IT 19.x: Fundamentals Using (WBT) course.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Web Based Training (WBT) | 7 Stunden

Course Modules

  • BMC Asset Management - Concepts
    • Discover the Asset Console and describe its features in Mid Tier and Smart IT Consoles
    • Explain various processes involved in Asset lifecycle
    • Describe and create CIs
    • Identify the different functionalities of Asset Management and Smart IT Consoles
    • List the Asset Management personas in Smart IT
    • Describe Smart IT asset types and sub types
  • BMC Asset Management: For Configuration Administrators
    • Define the roles and responsibilities of configuration administrator
    • Explain the different permissions of configuration administrator
    • Describe the Configuration Management process
    • Classify various Asset Management procedures
    • Discover the Asset Console
    • Identify the features of the Asset Console
  • BMC Asset Management: For Purchasing Agents
    • Describe the purchasing lifecycle
    • Discover how to place an order
    • Explain the search for a purchase requisition
    • Discuss how to create a new purchase requisition
    • Explain the submit purchase requisition for pricing and approval
  • BMC Asset Management: For Approvers
    • Identify the roles and responsibilities of Approvers
    • Explain the role of Approvers in the process flow for Configuration Management
    • Discover how to access Approval Central
    • Discuss various functional areas of Approval Central
    • Describe how to approve and reject purchase requisitions using Approval Central
    • Perform email-based approvals