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BMC Helix ITSM - Knowledge Management 19.x: Administering Fundamentals
BMC Knowledge Management provides advanced knowledge management for extending the effectiveness and value of BMC Helix ITSM applications.
In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using Knowledge Management.
Major release:
BMC Helix Knowledge Management 19.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 16 Stunden
Course Modules
Introduction to BMC Knowledge Management
User Experience
Permission Model and Data
Sources of Knowledge
Configurations
Troubleshooting
Course Modules
Introduction to BMC Knowledge Management
User Experience
Permission Model and Data
Sources of Knowledge
Configurations
Troubleshooting