BMC Helix ITSM – Smart IT 20.x: Administering Skills Assessment

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

The BMC Helix ITSM – Smart IT 20.x: Administering Skills Assessment is to be taken by customers and partners to check their skills for key product areas BEFORE registering for any BMC Helix ITSM – Smart IT trainings. Based on the result analysis, BMC can provide a recommendation which training courses would fill potential skill gaps. The skills assessment is not an exam and is not meant to test individuals but provide students and teams an overview of existing and missing skills to select the appropriate training. Assessment takers shouldn´t prepare and also not retake the assessment to avoid receiving the incorrect recommendations.