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BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering (ASP)

BMC Remedy Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection. It is designed to reuse components, such as Source Connections and Views. Advanced features like Automated Insights can be used to gain more proficiency for report creation.

This two-day course provides students with the information and hands-on lab exercises for administering BMC Remedy Smart Reporting.

This course is applicable primarily to the Administrators who are responsible for onboarding, offboarding and configuring BMC Remedy Smart Reporting. The learners will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and perform other administering tasks.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Assisted Self Paced (ASP) | 16 Stunden

Course Modules

  • Defining and ModifyingViews
    • Define views and its components
    • Various field types
    • Steps involved in view design methodology
    • Advanced Analytics: Automated Insights
    • Steps to create and edit a view
    • Steps to create a view for an archive form
    • Configure Reference Codes
    • Geo Packs overview
  • Creating Content
    • Steps to create a custom report
    • Design Charts
    • Steps to create a dashboard tab
    • Analytic Setup for Dashboard reports
  • Additional Administrative Tasks
    • Configuration of BMC Remedy Smart Reporting log settings
    • Updating the Data Source connection password
    • Changing the frequency of the user sync job
    • Changing the BMC Remedy Smart Reporting Super Admin password
    • Setting up Audit Reports
    • Optimizing BMC Remedy Smart Reporting performance
    • Troubleshooting steps for most observed Smart Reporting issues