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BMC Helix Virtual Agent 22.x: Fundamentals Administering (SPT)

BMC Helix delivers cognitive service management that is fast, accurate, cost-effective, and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent Virtual Agents can handle user queries and questions. The BMC Helix solution also provides tools for managing and monitoring multi-cloud solutions. In this course, we will introduce you to the configuration and use of the BMC Helix Virtual Agent, which makes it easy for employees to access IT information and services using natural language, across any channel they choose, without leaving their current application.

IMPORTANT: This Self-Paced Training (SPT) course contains only a course instructor video that includes a demonstration of recorded lab exercises.

This course offers closed captioning in five additional languages: French, Spanish, German, Portuguese and Italian. The multi-lingual closed captioning is generated using artificial intelligence(AI) and machine translation so that more customers can benefit from our courses.

Major release:

BMC Helix Virtual Agent 22.x

Good for:

Administrators, Developers

Course Delivery:

SPT | 24 Stunden

Course Modules

  • Exploring IBM Watson Assistant Dialogs
    • Explaining IBM Watson Assistant dialog skill basics and options
    • Creating intents, entities, and dialog nodes
    • Explaining Out-of-the-box skills from BMC
    • Explaining IBM skills and published Digital Workplace Catalog services
    • Adding end-user interaction buttons with $sys_options
  • Exploring Search Providers
    • Setting Search Providers
    • Configuring Cognitive Search for BMC Helix Virtual Agent
    • Configuring Cognitive Search Using Smart Document
    • Leveraging BMC Helix Knowledge Management via ComAround
    • Leveraging Multiple Knowledge Sources
  • Configuring Live Chat
    • Enabling Live Chat
    • Configuring Live Chat
    • Identifying Benefits of Using Live Chat
    • Summarizing Conversations for Support Agents
    • Sending Chat Transcripts to Users via Email
    • Sharing Files with Live Agent
  • Multiple Virtual Agents
    • Viewing Existing Chatbots
    • Explaining Universal and Specialized Virtual Agents
    • Configuring Communication Between Virtual Agents
    • Transferring Conversations from one Virtual Agent to Another
  • Appendix A: Localization
    • Explaining localization and its benefits
    • Localizing virtual agent
    • Explaining real-time translation of virtual agent conversation
    • Using localized skill file