Let us know how we can help
Sales & Pricing
Speak to a rep about your business needs
Help & Support
See our product support options
General inquiries and locations
Contact us
FootPrints Service Core 12.x: Administering
This four-day instructor-led training provides the knowledge and critical skills necessary to administer FootPrints service desk 12.x, with major focus placed on installation, preferences, customizations, reporting, address book management, knowledge base, and self-service.
Included in this course is the optional examination for BMC Accredited Administrator: FootPrints Service Core 12.x.
Major release:
Footprints Service Desk 12.x
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 40.00 Stunden
Course Modules
FootPrints service desk Overview
Installation
Configuring Your System
Configuring Your Working Environment
Configuring Your Working Environment – Advanced
User Management
Service Analytics (Reporting)
Integrating
Course Modules
FootPrints service desk Overview
Installation
Configuring Your System
Configuring Your Working Environment
Configuring Your Working Environment – Advanced
User Management
Service Analytics (Reporting)
Integrating