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BMC Helix ITSM: Essential Subscription - Administrators & Consultants

BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future.

Using examples, demonstrations, scenarios and laboratory exercises the content of the online education subscription help you develop skills in BMC Helix ITSM administration, and configuration and details the use of this solution to identify and remediate system vulnerabilities.

Major release:

BMC Helix ITSM 19.x

Good for:

Administrators, Consultant

Course Delivery:

Web Based Training (WBT), Instructor-Led Training (ILT), Assisted Self Paced (ASP), Online Exam, Video | 48 Stunden

Learner Objectives:

  • Get Explain the architecture of BMC Remedy ITSM application and list supported platforms
  • View, create, and update product catalog entries, operational catalog, and generic catalog entries
  • Describe ITSM approval processes and the role of administrators in configuring approvals
  • Describe how to use the AR System Archive Manage Console to enable/disable and manage the archive policies and export archived records
  • Define and configure categorization, assignments, notifications, templates, prioritization, task management system, row-level access
  • Configure Service Desk, Change and Release Management and Asset Management
  • Creating service targets, business time segments and business entity
  • BMC Remedy 18.x Smart Reporting with enhanced User Interface, benefits and functional areas
  • Audit reports for Administrators and how to import audit reports
  • Import content in BMC Remedy Smart Reporting with user-friendly interface
  • Configure row-level security for reports using Access Filters
  • Configure BMC Remedy Smart Reporting log settings
  • Perform the steps to resolve or troubleshoot the most commonly found errors
  • Get certified to implement, operate and support BMC Helix Digital Workplace Catalog

Subscription Courses


  • WBT Course: BMC Helix ITSM 20.x: Fundamentals Administering – Part 1
  • VILT Course: BMC Helix ITSM 20.x: Fundamentals Administering – Part 2


  • BMC Certified Associate: BMC Helix ITSM 20.x for Administrators Online Exam