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BMC Helix Smart IT: Essential Subscription Administrators & Consultants

BMC Helix Smart IT provide a modern IT experience for delivering, managing, and consuming a service. BMC Smart IT is an intuitive, engaging interface that helps you deliver service from anywhere with the fully mobile experience and build engaged teams with embedded social and collaboration capabilities.

Using examples, demonstrations, scenarios and laboratory exercises the content of the online education subscription help you develop skills in BMC Helix Smart IT administration, and configuration and details the use of this solution to identify and remediate system vulnerabilities.

Note: This is an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Major release:

BMC Helix ITSM 21.x

Good for:


Course Delivery:

Web Based Training (WBT), Instructor-Led Training (ILT), Assisted Self Paced (ASP), Online Exam, Video | 30 Stunden

Learner Objectives

  • Get familiar with BMC Helix Smart IT
  • Discuss administrative tasks for BMC Helix Smart IT
  • Learn about BMC Helix Smart IT overview, its architecture, benefits, features, and roles
  • Understand features and functionalities like multitenancy, license mapping, and rebranding
  • Explain generating Active User Report; using scripts and Rest API
  • Perform troubleshooting

Subscription Courses


  • WBT Course 1: BMC Helix ITSM - Smart IT 21.x: Fundamentals Using (WBT)
  • ILT Course 1: BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering
  • Certification 1: BMC Certified Associate: Helix ITSM - Smart IT 21.x for Administrators Online Exam