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Contact usThis Service will assess Customer’s current state of AIOps* and provide a future state roadmap for implementing one or many AIOps value case(s).
BMC Helix will perform the following:
Customer will be responsible for:
Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days.
BMC Helix will provide this service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Country-Specific Staffing* | 25
|
AIOps: Short for artificial intelligence for IT operations, AIOps is an approach to managing complex IT operations that optimizes service availability and delivery. AIOps runs on multi-layered technology platforms that harness machine learning, predictive analytics, and AI to automate, enhance, and improve IT operations.
Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes from will be mutually agreed to by BMC Helix and Customer.
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.