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AIOps Advisory Service


This Service assesses your organization’s current state of AIOps* and provides a future state roadmap for implementing AIOps value cases

What you get:

BMC will perform the following:

  • Conduct a workshop with Customer to:
    • Provide an overview of AIOps and its benefits
    • Review Customer’s desired business outcomes
    • Review and discuss the following AIOps value cases and alignment to Customer’s business outcomes
      • Event Noise Reduction
      • Proactive Alerting
      • Probable Cause Analysis
      • IT Operational Governance
      • Automated Remediation
      • Capacity Optimization
  • Assess Customer’s current maturity level for each value case across people, process, data, and technology
  • Identify capability gaps and opportunities for improvement
  • Prepare a Success Path Advisory Report that includes:
    • Tailored execution roadmap with expected value and outcomes at each step
    • Services from our BMC Success Catalog
    • Education courses
    • Roles and responsibilities
  • Review Success Path Advisory Report with Customer

Customer will be responsible for:

  • Providing access to the necessary stakeholders on the agreed start date

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Success Path Advisory Report

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Provide current state operating model, goals and objectives
  • Identify stakeholders to be engaged and agree to timing

Additional information:

  • Estimated Duration: 10 business days to be delivered over no longer than a 4 week period
  • In-scope Products: BMC Helix Operations Management, BMC Helix Service Monitoring, BMC Helix Dashboard, BMC Helix Intelligent Integration, BMC Helix Intelligent Automation, Helix ITSM
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: AIOP_PATH_001 – Standard Delivery & Country Specific Staffing
  • Date Last Updated: 10/27/2023

Getting started is easy

Service Highlights..