AIOps Advisory Service

What you get:

BMC will perform the following:

• Conduct a workshop with Customer to:
  • Provide an overview of AIOps and its benefits
  • Review Customer’s desired business outcomes
  • Review and discuss the following AIOps value cases and alignment to Customer’s business outcomes
    • Event Noise Reduction
    • Proactive Alerting
    • Probable Cause Analysis
    • IT Operational Governance
    • Automated Remediation
    • Capacity Optimization
• Assess Customer’s current maturity level for each value case across people, process, data, and technology
• Identify capability gaps and opportunities for improvement
• Prepare a Success Path Advisory Report that includes:
  • Tailored execution roadmap with expected value and outcomes at each step
  • Services from our BMC Success Catalog
  • Education courses
  • Roles and responsibilities
• Review Success Path Advisory Report with Customer

Customer will be responsible for:

• Providing access to the necessary stakeholders on the agreed start date

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Success Path Advisory Report

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Provide current state operating model, goals and objectives
• Identify stakeholders to be engaged and agree to timing

Additional information:

• Estimated Duration: 10 business days to be delivered over no longer than a 4 week period
• In-scope Product: BMC Helix Operations Management, BMC Helix Service Monitoring, BMC Helix Dashboard, BMC Helix Intelligent Integration, BMC Helix Intelligent Automation, Helix ITSM
• Service Type: Advisory & Planning
• Availability: Active
• Success Service Code: AIOP_PATH_001
• Date Last Updated: 10/04/2022