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Contact usThis Service migrates the Customer’s existing custom On-Premise Remedy ARS application to the latest BMC Helix ITSM platform.
BMC Helix will perform the following:
Analyze and Design
Prepare for Migration
Migrate and Test
Final Cut-over and Post-Production Assistance:
Customer will be responsible for:
Project Milestones: The following Milestones are established between the Customer and BMC. Helix Once BMC Helix has reached a milestone, the BMC Helix project manager will issue a milestone completion letter to the Customer.
Delivery Options | Success Credits Required |
---|---|
Standard Delivery* | 123 |
Standard Delivery Country Specific Staffing* | 210 |
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Date Last Updated: 04/28/2025
Advanced Configuration: For features that do not exist out-of-the-box, an Advanced Configuration can accommodate forms, active links, filters, escalations, integrations, menus, reports, or dashboards.
Transform: Foundation data needing to be remodeled.
Standard Testing Support: Supports up to three weeks of Customer testing and is intended for Customers with a limited number of integrations and relatively less complex.
Application Data: Application data is optional data that can be loaded into the system. Examples include assignment routing, incident templates, and change approval mappings.
Country-Specific Staffing: Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. BMC Helix and the Customer will mutually agree to the staffing choice from which country a BMC Helix resource comes.
Foundation Data: Foundation data is data required for the application to function properly and is defined as:
Helix Prescriptive Test Cases: A set of BMC Helix pre-defined test cases for ITSM, Digital Workplace, and Smart IT from which Customers will choose to be modified to test their Helix Pre-Production environment to reflect changes due to Advanced Configurations.
Integration Testing: Integration testing is a procedure to validate that the BMC Helix integration components are functioning properly.
Non-standard Configurations: Non-standard Configurations are those that do not follow the requirements as defined in the Standard Configurations definition.
Non-standard Integrations: Non-standard Integrations are those that do not follow the requirements as defined under the Standard Integration definition.
Standard Configurations: For purposes of this migration offering, BMC Helix definition of “Standard Configurations” are those configurations, advanced configurations, and customizations that follow BMC Helix Operations recommended best practices, which are:
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations, which may include BMC Helix Global Services Delivery team in India and/or Mexico. The staffing choice from which country a BMC Helix resource comes will be solely at BMC Helix discretion.
Standard Integrations: BMC Helix provides a flexible model for data integrations to and from its BMC Helix services. Integrations may be configured using any approved communication method or adapter. The following is the list of approved integration methods: C API, Java API, AR System plug-ins, Open Database Connectivity (ODBC) access, BMC Helix Atrium Integrator (AI) adapter, Managed File Transfer (MFT), Security Assertion Markup Language (SAML), Simple Mail Transfer Protocol (SMTP), and Computer Telephony Integration (CTI).
System Testing: System testing is a procedure to validate that the BMC Helix components are working as a complete solution as designed.
Unit Testing: Unit testing is a procedure to validate that the individual units of each application are functioning properly.
Standard Testing Support: Supports up to three weeks of customer testing and is intended for customers with a limited number of integrations and relatively less complex.
Comprehensive Testing Support: Supports up to an additional three weeks of customer testing over and above the standard three weeks. This option is intended for customers with complex testing requirements OR exhaustive integrations/customizations.