BMC Helix ITSM Fast Start Pre-Configured Service

49+ CREDITS

This Service configures BMC Helix ITSM for new customers, leveraging pre-configured best practice data and content packs.

What you get:

BMC will perform the following in one existing Helix ITSM environment:

  • Activate one non-prod and one Prod ITSM environment with best practice data  
  • Conduct a workshop to gather and load BMC Helix ITSM Foundation Data* for a single tenant 
  • Configure Incident Management, Problem Management, Change Management, Release Management, Asset Management and Knowledge Management processes based on BMC best practices
  • Prepare Solution Design and Construction Document
  • Configure single sign on by integrating BMC Remedy Single Sign On (“RSSO”) Solution with supported third-party identity provider
  • Configure people data integration with Microsoft Active Directory
  • Conduct a workshop to gather and load assets   for two classes of data limiting to 500 CIs* per class (Ex: Computer System & Application Class)
  • Load Best Practices Data into the following:
    • Operational Category
    • Product Category
    • Support Groups
    • Incident Templates – 5
    • Change Templates – 5
    • Task Templates – 10
    • Business Service CIs – 10
    • Service Level Targets – 4
    • Knowledge Articles – 10
    • DWP Catalog Services – 6
    • DWP Studio Templates for 6 Industry Verticals – 6
  • Review out-of-the box reports
  • Configure in one non-production environment and then migrate configurations to the production environment  
  • Validate both non-production and production configurations    
  • Conduct knowledge transfer with Customer

Customer will be responsible for:

  • Providing details of identity provider to properly configure BMC RSSO for single sign-on
  • Providing Microsoft Active Directory details to populate organizational people data
  • Ensuring availability of subject matter experts for all workshop(s) with BMC
  • Gathering data from relevant subject matter experts to properly load both Foundation Data and application process data into the system
Delivery Options Success Credits Required
Standard Delivery*
49
Country-Specific Staffing*
110

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

Customer must:

  • Have an existing Helix ITSM Environment version 23.x or above installed
  • Customer has installed and configured the BMC Helix Client Gateway solution

Additional information:

  • Estimated Duration: 9 – 10 weeks
  • In-scope Product: BMC Helix ITSM, BMC Digital Workplace
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
    • ITSM_ACCL_001_ONSHORE
    • ITSM_ACCL_001_OFFSHORE
  • Date Last Updated: 12/12/2023

Related Resources:

Improve product skill and expertise with:

  • BMC Helix ITSM Suite Training
  • BMC Helix ITSM:  Education Enterprise Product Subscription
  • Smart IT Training

Self-service:

Additional BMC Services: 

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

Definitions:

  • Foundation data is data required for the application to function properly
  • Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
  • Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.
  • CIs (Configuration Items): any service component, infrastructure element, or other item that needs to be managed in order to ensure the successful delivery of services

Getting started is easy

Contact Success Concierge