icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix ITSM Starter Service


This Consulting Service configures Incident Management and Problem Management processes by applying industry standard best practices within BMC Helix ITSM.

What you get:

BMC will perform the following:

  • Conduct workshop to gather and load BMC Helix ITSM Foundation Data* for a single tenant
  • Configure incident management process based on BMC best practices
  • Configure problem management process based on BMC best practices
  • Demonstrate standard incident management and problem management use cases
  • Review out-of-the box reports
  • Configure single sign on by integrating BMC Remedy Single Sign On (“RSSO”) Solution with supported third-party identity provider
  • Configure people data integration with Microsoft Active Directory
  • Prepare Construction Document
  • All configuration will be done in one non-production environment and migrated to the production environment

Customer will be responsible for:

  • Providing details of identity provider to configure in BMC RSSO for single sign-on solution
  • Providing Microsoft Active Directory details to populate the people data
  • Ensuring availability of subject matter experts for workshop with BMC
  • Gathering data from relevant subject matter experts for loading Foundation Data into the system

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery*
Country-Specific Staffing*

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.


  • Customer has installed and configured the BMC Helix Client Gateway solution

Additional information:

  • Estimated Duration: 7 weeks
  • In-scope Product: BMC Helix ITSM
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
  • Date Last Updated: 12/27/2023

Getting started is easy

Service Highlights..