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Contact usThis Consulting Service configures Incident Management and Problem Management processes by applying industry standard best practices within BMC Helix ITSM.
BMC will perform the following:
Customer will be responsible for:
BMC will provide this service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Standard Delivery* | 68 |
Country-Specific Staffing* | 108 |
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.
Foundation Data: Foundation data is data required for the application to function properly and is defined as:
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.