BMC Helix Monitoring Starter Service

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This Service configures a base operating system (OS) monitoring solution and provides knowledge transfer to Customer for expanding monitoring to databases, cloud and applications within Customer’s infrastructure and business services.

What you get:

BMC will perform the following in one environment:

Conduct a workshop of up to two days for gathering monitoring requirements
Install up to 25 BMC Patrol Agents on servers
Configure:
- Up to five local users, two groups and two roles
- Up to 10 deployable monitoring packages on BMC Helix Operations Management
- Up to 10 monitoring policies for OS, log files, and processes
- Up to 10 alarm policies for threshold management and alert generation
- Up to five out-of-the-box BMC Helix Dashboards
Prepare Construction Document

Customer will be responsible for:

Conducting functional testing
Providing access and privileges:
- On servers for BMC Patrol Agent deployment
- Required for OS monitoring

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

Prepare Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

Firewall ports are required from monitoring environment
Customer to provide a privileged service account for monitoring IT infrastructure
Minimum version for BMC Patrol Agent is 20.08

Additional information:

Estimated Duration: 5 weeks
In-scope Product: BMC Helix Operations Management
Service Type: Deployment
Availability: Active
Success Service Code: MONI_STRT_001
Date Last Updated: 06/19/2023

Related Resources:

Improve product skill and expertise with:

Self-service:

Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

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