BMC Helix Technical Advisory Service

What you get:

This Service provides access to a BMC Helix Technical Advisor for 20 days within the subscription term.

BMC will perform the following:

• Lead the delivery of the Service, working with Customer and various teams within the BMC Helix ecosystem, such as but not limited to Engineering, Product Management, and Support.
• BMC Helix will provide one of the below:
  • Provide a capability assessment that assesses the current state, identify opportunities to address specific business objectives (I.e., the target state), recommend steps to achieve the target state, and propose metrics by which achievement will be measured. 
    • Upon completion of the capability assessment a Capability Assessment Report^* will be provided.

    OR

  • Provide insight session(s) that targets specific Customer challenges that act as barriers to value realization. 
    • Upon completion of insight session(s) an Insights Echo-Back Report* will be provided.

• BMC Helix may provide additional advisory services as time allows and as prioritized by the Customer.
• Host status calls to review progress and address any related matters that arise.

Customer will be responsible for:

• Providing timely access to their necessary technical resources to work with the BMC Helix Technical Advisor.

Deliverables: Using BMC Helix’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Capability Assessment Report

OR

• Insights Echo-Back Report

Completion Criteria: Upon reaching the end date of the duration, BMC Helix will have completed these Services.

Pre-requisites:

• The BMC Helix products in scope for the Service will be mutually agreed upon by the Customer and BMC Helix, prior to the commencement of the Service.
• Customer must have the defined or mutually agreed to in-scope BMC Helix Products currently under support by BMC Helix.
• Customer must have a valid BMC Helix Success Subscription and have at least three months remaining on the subscription.

Additional information:

• Estimated Duration: 6 months
• In-scope Products: BMC Helix AIOps, BMC Helix Business Workflows, BMC Helix Client Management, BMC Helix Continuous Optimization, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix Enterprise Service Management, BMC Helix ITSM, BMC Helix Knowledge Management, BMC Helix Operations Management, BMC Helix Platform, BMC Helix Virtual Agent, Helix for Customer Service Management, TrueSight Automation for Networks, TrueSight Automation for Servers, TrueSight Capacity Optimization, TrueSight Operations Management, TrueSight Orchestration, TrueSight Vulnerability Management for Third-Party Application
• Service Type: Advisory & Planning
• Availability: Active
• Success Service Code: HELIX_TECH_ADVR_001
• Date Last Updated: 03/5/2025