BMC Helix Access to a Senior Consultant

What you get:

Under Customer’s direction, BMC Helix will perform activities like the following:

• Assist with Advanced Configurations* and integrations
• Advise on Customer’s performance requirements
• Map logical design into technical design

BMC will provide this service with one of the approaches below:

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• The parties understand and agree that BMC Helix will not be responsible for any specified or implied deliverables resulting from these Consulting Services. A report or email may however be communicated to Customer to present the status of the Services (“Status Report”).

Completion Criteria: BMC Helix will have completed these Consulting Services when the allotted period of time has been reached or when Customer has indicated they no longer need assistance, whichever occurs first. From delivery start date, the service must be consumed and complete within 30 days. Consultant days must be booked in no less than 8-hour increments/full days. 

Pre-requisites:

• Customer to identify required area of BMC Helix expertise

Additional information:

• Estimated Duration: 2 - 5 consecutive business days
• In-scope Products: BMC Helix Business Workflows, BMC Helix Capacity Optimization, BMC Helix Chatbot, BMC Helix Client Management, BMC Helix Cloud Cost, BMC Helix Cloud Security, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Knowledge Management by ComAround, BMC Helix Monitor, BMC Helix Optimize, BMC Helix Platform, BMC Helix Remediate, BMC Helix Vulnerability Management
• Service Type: Technical Assistance & Operations
• Availability: Active
• Success Service Code: SENR_2CONS_001, SENR_CONS_001
• Date Last Updated: 06/13/2025