BMC Helix Outbound Event Integration

What you get:

BMC will perform the following in one environment:

• Conduct a workshop for gathering requirements
• Prepare Solution Design Document
• Map BHOM event attributes to external tool
• Create connector using BMC Helix iPaaS, if required
• Install a private agent, if required
• Configure BMC Helix iPaaS parameters, variables, and attributes
• Configure integration workflow
• Prepare Construction Document
• Prepare Test Strategy and System Test Plan
• Assist Customer with functional testing

Customer will be responsible for:

• Conducting functional testing
• Providing access and privileges on servers for private agent deployment
• Providing subject matter expert with access to the target system 

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• Test Strategy and System Test Plan

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• A BMC Helix iPaaS license
• BHOM must already be onboarded and configured for user access
• Firewall ports must be open between monitoring environment and BHOM
• Customer to provide a privileged service account for access to the target system

Additional information:

• Estimated Duration: 3 weeks
• In-scope Product: BMC Helix Monitor
• Service Type: Deployment
• Availability: Active
• Success Service Code: EVNT_OUTI_002
• Date Last Updated: 4/28/2025