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Quick Configure: Advanced Event Enrichment


This Service configures event policies with optional data integrations to add context which may include application association, location data, assignment information, severity, or priority.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop for gathering requirements
  • Identify and review relevant event management integrations and policies
  • Design event enrichment workflow
  • Configure up to 10 event policies
  • Assist Customer with functional testing

Customer will be responsible for:

  • Providing access, privileges, and administration assistance with any systems to be integrated
  • Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Firewall ports may be required between BMC Helix Operations Management (BHOM) and any integrated systems
  • Customer to provide a privileged service account to access integrated systems

Additional information:

  • Estimated Duration: 6 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: EVNT_ADVE_001
  • Date Last Updated: 12/15/2021

Getting started is easy

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