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Risk Mitigation Service


This Service will provide access to a BMC designated technical expert for a period of up to six months to identify, evaluate, and address risks within Customer’s BMC Helix environment.

What you get:

BMC will perform the following for up to one BMC In-Scope Product:

  • Establish chat access for Customer to the BMC designated technical expert
  • Conduct a review of Customer’s BMC Helix production environment to assess current usage of license, product functionality, and transaction volume trends
  • Review findings against BMC’s recommended best practices
  • Prepare the Usage and Recommendations Report
  • Review the Usage and Recommendations Report’s key findings, prioritized recommendations, and benefits with Customer
  • Conduct an upgrade planning session for the In-Scope Product using BMC’s recommended best practices
  • Customer is responsible for:

  • Identifying and ensuring the availability of the Customer sponsor and stakeholders to be engaged who are familiar with use of the In-Scope Product and environment

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Usage and Recommendations Report

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager


  • Customer must be a subscriber to the Enhanced, Advanced, or Comprehensive Success Subscription and have at least six months remaining on the subscription.

Additional information:

  • Estimated Duration: 6 months
  • In-scope Products: BMC Helix Business Workflows, BMC Helix Virtual Agent, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Operations Management, BMC Helix Continuous Optimization
  • Service Type: Technical Assistance & Operations
  • Availability: Inactive
  • Success Service Code: RISK_MITI_001
  • Date Last Updated: 07/21/2022

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