Smart Reporting to BMC Helix Dashboards Starter Service

What you get:

BMC will perform the following activities:

• Run assessment of Customer’s Smart Reporting environment
• Conduct a workshop to review out-of-the-box capabilities of BMC Helix Dashboards
• Provide overview of Smart Reporting assessment results with Customer
• Assist Customer for up to 200 hours with activities such as:
  • Converting Smart Reports and dashboards to BMC Helix Dashboards
  • Reconfiguring and reformatting reports
  • Configuring new dashboards from Smart Reporting Dashboards
• Prepare Construction Document
• Demonstrate best practices and conduct a knowledge transfer for the in-scope reports

Customer will be responsible for:

• Providing subject matter experts with a good knowledge of Customer’s reporting tools and can determine the prioritization of in-scope reports
• Ensuring that reporting subject matter experts have access to BMC Helix Dashboards

BMC will provide this service with one of the approaches below:

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables can be delivered

• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer has implemented BMC Helix ITSM

Additional information:

• Estimated Duration: 4 weeks
• In-scope Product: BMC Helix ITSM, Smart Reporting and Helix Dashboard
• Service Type: Deployment
• Availability: Active
• Success Service Code: BHDA_STRT_003_OFFSHORE, BHDA_STRT_003_ONSHORE
• Date Last Updated: 12/28/2023