The new 25.1 BMC Helix ITOM release introduces new HelixGPT AI agents to help IT teams resolve issues faster and identify change risk with more Best Action Recommendation insights.
BMC Helix AIOps Release
With this release, we have added network topology infrastructure discovery, ServiceNow and JIRA just-in-time integrators and situational log insights for Splunk and Elastic logs, BMC HelixGPT Vulnerability Resolver, and BMC HelixGPT Change Risk Advisor.
Discover Network Topology and Deep Host Discovery for Oracle Cloud Infrastructure (OCI)
Incomplete network topology discovery or lack of detailed operating system details, software and relationships from OCI virtual machines makes root cause analysis and troubleshooting harder.
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BMC Helix now discovers network logical topologies using BGP data across IT infrastructure encompassing data centers, campuses, and branches complementing existing network infrastructure awareness.
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Detailed discovery of OCI virtual machines without IP-based scanning is now available using existing API scans and credentials and provides a more complete understanding of virtual hosts participating in business services on OCI.
Get situational analyses and Best Action Recommendations from ServiceNow and JIRA and identify issue root causes with log data from Helix Log Analytics, Splunk and Elastic tools
Traditional monitoring doesn’t provide a well formatted event “situation” describing what went wrong – instead you receive hundreds or thousands of events from different systems with different descriptions.
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BMC has new just-in-time integrators for ServiceNow and JIRA that bring incident data into BMC Helix AIOps to provide insights, summarization and recommendations to fix issues.
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New integrators for Splunk and Elastic enable Helix AIOps to analyze just-in-time log data from Splunk and Elastic - providing comprehensive insights from logs enterprise-wide identify the root cause of system issues and cut operational costs for storing log data.
Prioritize security vulnerabilities based on info from Palo Alto Networks, Cisco Talos, Tenable, and Qualys and understand what’s likely to affect your service operations in your specific IT environment
With numerous security alerts, it’s difficult for DevOps teams to prioritize which vulnerabilities to fix first. BMC HelixGPT Vulnerability Resolver helps security operations and DevOps teams improve compliance and risk management by remediating exposures impacting critical business services faster and creating tickets for each affected asset with remediations in one click. Additionally, BMC HelixGPT Vulnerability Resolver provides:
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Risk view:
Vulnerability risks are displayed side-by-side and in context of the service health in the ‘Risks’ tab within the AIOps UI
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Criticality:
Help customers understand the impact on business services and enable them to prioritize remediation
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VBAR:
HelixGPT-based Vulnerability Best Action Recommendation recommends remediations for vulnerabilities faster
Other AIOps enhancements
BMC Helix GPT Change Risk Advisor
Changes are the largest source of production issues. In some organizations, thousands of changes are requested and need to be implemented by DevOps teams – which present the risk of outages. BMC HelixGPT Change Risk Advisor analyzes operations and service management data to identify risks that may occur for changes such as code changes, infrastructure changes, network changes and cloud changes. Change Risk Advisor analyzes historic change data and current operational data to present a change risk score so that Change Management, DevOps, Platform Engineer or SRE teams can analyze the risk prior to putting it in production.
New configurable dashboards for managed service providers (MSPs) and multi-tenancy users
MSPs or large organizations running multiple tenants of BMC Helix can now see critical issues across their tenant instances of the software. This enables easier prioritizing of issues across their tenant instances. The new multi-tenancy dashboards give IT organizations:
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Visibility for critical data across multi-tenant instances with a configurable dashboard with each instance having its own separate panel.
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The ability to look across hundreds of tenant instances for better and faster issue alerting and faster reaction to issues; they can also use the data to prioritize issue resolution.