BMC HelixGPT

Transform IT work with AI agents

BMC HelixGPT uses a fleet of autonomous AI-driven agents to assist IT professionals and the users they support.

The employee assistant bot helps every user access services and fulfill requests while providing referenced, summarized answers to questions.

• Generative assistance helps curate better operational data and knowledge, enabling every service and operations management user to generate powerful reports and analysis.

• AI agents identify vulnerabilities, evaluate change risks, analyze situations, suggest optimal resolution steps to enhance troubleshooting, and drive faster resolutions.

• Powerful data clustering agents identify underlying problems using incident data, highlighting emerging major incidents in real time.

• Service collaborator agents ensure fast, correct reassignments, and give service professionals ongoing assistance through the lifecycle of each incident and activity.

Click here to learn more about agentic AI, powered by BMC Helix GPT.

Advanced risk analysis to boost DevOps adoption, reduce change failures, and increase the pace of innovation.

BMC HelixGPT addresses the challenges of introducing rapid changes into complex environments, a key cause of anxiety for enterprises looking to increase their DevOps practices.

• Uses advanced AI to understand the big-picture risks and impacts of changes across the service infrastructure, beyond the visibility of the DevOps pipeline.

• Analyzes historical and real-time data to provide actionable recommendations to reduce change risks.

• Assigns real-time risk scores to changes, helping teams prioritize and minimize disruptions for smarter and more focused intervention only where it is needed.

• Integrates with IT workflows to streamline approvals and reduce errors in change management, whether changes are managed in the ITSM tool or in external developer tools.

Converse in natural language with assistive agents to get the job done

BMC HelixGPT enables chatbots and virtual agents to contextualize questions and respond with human-like precision, making it easier for users to get more value from each conversation.

• Smoother conversations provide a more effective self-service experience for end users.

• Service and operations management professionals can use natural language to search for supporting resources and handover work smoothly.

• Natural-language-driven data analytics enable conversational exploration of data for decision support and report creation.

Deploy powerful AI-driven services rapidly and easily

BMC HelixGPT is built to deliver fast, ongoing value underpinned by BMC Helix’s deep expertise about your systems and processes.

• BMC HelixGPT allows BMC Helix Digital Workplace services to be stood up as smart conversational bots in seconds, generating the required prompts automatically.

• Process owners can create new conversational services quickly using a no-code administrative interface.

• A wide set of agentic assistants provide intelligent insight and support to human users.

Detect, interpret, and prioritize vulnerabilities and threats

Respond smartly and quickly to vulnerabilities, with agentic assistance from BMC HelixGPT Vulnerability Resolver.

• Identify, analyze, and remediate missing patches, vulnerabilities, and compliance violations in your environment with the help of advanced AI.

• Receive remediation recommendations for critical vulnerabilities to accelerate resolutions and reduce risk.

• Understand vulnerabilities in the context of the topology and stated business services to enable AI-assisted prioritization.