Let us know how we can help

Sales & Pricing

Speak to a rep about your business needs

Contact Sales

Help & Support

See our product support options

Contact Support

General inquiries and locations

Contact us

Popular destinations

PRODUCT TOURS

Welcome to the BMC Helix Product Tour Library

Explore on-demand product tours below

BMC Helix AIOps Demos

LLM Observability

Track LLM training and production metrics with BMC Helix to optimize model quality, performance, and cost—enabling efficient, reliable AI operations.

Change Risk Advisor

AI-driven agent that assesses change risk using historical ITSM and ops data, helping teams reduce failures and accelerate safe, informed change implementation.

Blueprint Service Modeling

Map your IT assets with blueprint modeling to uncover relationships and dependencies for smarter change and risk planning.

Timeline and Root Cause Isolation

Visualize incidents, changes, and problems on a timeline with root cause isolation (RCI) for faster IT service issue resolution.

Service Impact

See how service outages impact your business in real time, prioritize critical issues, and ensure faster service restoration.

Situations and Best Action Recommendations

Group related alerts into “situations” and automate remediation actions to streamline IT operations and reduce noise.

Cognitive Change Risk

Use AI-based risk scoring to predict change success, reducing failures and accelerating safe, efficient IT change management.

Major Incident Management

Quickly manage major incidents with AI-driven detection, collaboration, and faster resolution to minimize business impact.

BMC Helix ITSM Demos

BMC HelixGPT Catalog Curator

Enable line-of-business and IT process owners the ability to create new catalog offerings by describing their requirements to a conversational AI agent.

BMC HelixGPT Agentic Chat

AI-powered chat helps support teams analyze incidents, group issues, summarize actions, and recommend next steps—saving hours and improving situational awareness.

Change Risk Advisor

AI-driven agent that assesses change risk using historical ITSM and ops data, helping teams reduce failures and accelerate safe, informed change implementation.

Major Incident Management

Quickly manage major incidents with AI-driven detection, collaboration, and faster resolution to minimize business impact.

Proactive Problem Management

Predict and prevent IT issues by identifying root causes early, improving service quality and reducing incident volumes.

Cognitive Change Risk

Use AI-based risk scoring to predict change success, reducing failures and accelerating safe, efficient IT change management.

Manage Change Process

Simplify change management with intelligent workflows, risk insights, and collaboration tools to drive faster, safer changes.

Get in touch