Add Microsoft Azure Translator Speech API to BMC Helix Virtual Agent

Connector

Version 20.08 and later

Updated: Sep-30-2022

Release Notes

Make your content and Virtual Agent conversation multilingual with fast, dynamic machine translation. Administrators can enable real-time translation in chatbot conversations so that end users can interact with the chatbot and the support agent in a language of their choice.

play

Key Features

  • Support for more number of locales when using real-time translation.
  • Eliminate the need to create multiple chatbot Skills for each language. If you have localized chatbot Skills, you can continue using them. To add new locales, you can enable real-time translation.
  • Ability to select chatbots for which you want to enable real-time translation.
  • Easily test real-time translation for chatbot before implementing it in the production environment.