Let us know how we can help
Sales & Pricing
Speak to a rep about your business needs
Help & Support
See our product support options
General inquiries and locations
Contact us
BMC Helix Knowledge Management is a cloud-based, AI Knowledge Management solution. It is designed to optimize your support flow and create excellent agent and customer experiences by sharing personalized knowledge across channels. It works seamlessly with BMC Helix Virtual Agent, BMC Helix Digital Workplace Advanced, and BMC Helix Business Workflows. Helix Knowledge Management is built on the latest Microsoft Azure technology, and this robust API lets you bring recommended content and more into 3rd party applications.
Key Features
- Enables easy integrations of Knowledge articles into any REST API supportive software
- Enables self-service and cost reduction
- Makes the knowledge work centralized and easy to publish knowledge in to any channel of choice
Licensing Information