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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Create Jira issues from BMC Helix ITSM problem records

Automatically create a Jira issue from a BMC Helix ITSM problem record. Users can set customizable triggers to create issues from problem records. Any subsequent updates or comments added to the problem record are automatically updated in the issue and vice versa. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS Jitterbit subscription, create/update issue rights in Jira, and administrator access to BMC Helix ITSM. Leverages standard API authentication in both solutions.

Key Features

  • Create a Jira issue from a BMC Helix ITSM problem record
  • Update a problem record when data in the Jira issue is updated
  • Share an activity note in a problem record with the Jira issue as a comment
  • Share a comment on the Jira issue with the worklog in the problem record

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later